Rider Terms & Conditions

Please read these Rider Terms and Conditions ("Terms") carefully before accessing or using the ride-hailing technology platform operated by Specialty Logistics (operating Linyr360). By accessing, downloading, registering, or using the Linyr360 mobile application ("the App") or our services (collectively, "the Platform"), you expressly agree to be bound by these Terms. If you do not agree to these Terms, you may not download or use the Platform.

1. Contractual Relationship

1.1 Scope of Terms

These Terms govern your access and use of applications, websites, content, products, and services made available by Specialty Logistics (operating Linyr360), a company registered and operating under the laws of Jamaica, with its registered corporate office located at Kingston, Jamaica (hereinafter referred to as "Linyr360", "the Company", "we", "us", or "our").

1.2 Technology Provider Status

You expressly acknowledge and agree that Linyr360 is a technology service provider and does not provide transportation services. Linyr360 operates a digital marketplace that connects independent third-party transport operators ("Drivers") who possess the necessary legal permits under Jamaican law with users seeking transportation ("Riders"). Drivers are independent contractors and are not employees, agents, or legal representatives of Linyr360. Linyr360 does not control, direct, or manage the physical operation of vehicles.

1.3 Jurisdiction

These Terms shall be exclusively governed by, construed, and enforced in accordance with the Laws of Jamaica. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Jamaica.

2. User Accounts and Eligibility

2.1 Capacity and Verification

To register for a Rider account, you must be at least eighteen (18) years of age and possess the legal capacity to enter into binding contracts under Jamaican law. You must maintain accurate, complete, and up-to-date information in your account profile, including your legal name, mobile phone number, valid email address, and at least one valid payment method.

2.2 Account Security

You are entirely responsible for maintaining the confidentiality of your account credentials, login passwords, and any activity occurring under your account. You agree to notify Linyr360 immediately at support@linyr360.com if you suspect unauthorized access or any security breach.

3. Use of the Platform

3.1 Geolocation Tracking

To enable successful trip matching and safety monitoring, the App requires continuous access to your mobile device's precise GPS data. By requesting a ride, you authorize Linyr360 to track your location from the moment of the request until the trip is formally ended by the Driver.

3.2 Privacy Infrastructure and Communication Masking

To preserve your privacy and comply with the Jamaica Data Protection Act (JDPA), 2020, Linyr360 incorporates in-app chat and phone number masking technology.

When contacting a Driver via text or voice call within the Platform, your personal mobile phone number is digitally masked. You are strictly prohibited from bypassing this system to share or collect personal phone numbers, addresses, or social media handles with Drivers. All communication should occur strictly within the boundaries of the App.

3.3 Rider Conduct and Safety

You agree to treat Drivers with respect, courtesy, and dignity. You shall not cause any nuisance, disturbance, property damage, or physical harm to the Driver or their vehicle. You are strictly required to wear your seatbelt at all times during the transit in compliance with the Road Traffic Act of Jamaica. Smoking, vaping, illegal drug consumption, and consumption of open alcoholic beverages are strictly prohibited inside all Driver vehicles.

4. Financial Terms, Cancellation, and Property Damage

4.1 Payment Gateway Processing

Fares, fees, and surcharges generated by your use of the Platform are calculated and charged in Jamaican Dollars (JMD). By using a debit or credit card on the Platform, you authorize Linyr360 to securely process charges via our integrated Powertranz gateway linked directly to our National Commercial Bank (NCB) merchant account. Your card is charged once, when the trip is completed; no amount is held on your card when you request a ride. All completed trips are final and non-refundable, except as expressly provided in our separate Rider Refund Policy.

4.2 Cancellation Policy

5-Minute Grace Period: You may cancel an accepted ride request within five (5) minutes of the Driver accepting your request without incurring any penalty.
Late Cancellation Penalty: If you cancel a ride request more than five (5) minutes after it has been accepted by a Driver, or if the Driver arrives at your designated pickup point and waits for more than five (5) minutes without you appearing, your payment card on file will be automatically charged a fixed cancellation fee equal to 50% of the upfront estimated trip fare.

4.3 Vehicle Cleaning and Property Damage

You are financially responsible for any detailing, specialized cleaning, or physical repair work required for a Driver's vehicle resulting from your ride (e.g., fluid spills, cosmetic stains, structural breaks, or upholstery damage). Upon submission of timestamped photographic evidence and a commercial repair receipt from a licensed Jamaican auto-detailing shop:

Linyr360 reserves the absolute right to automatically bill your linked card for a Vehicle Cleaning or Damage Fee.
Deep sanitation and upholstery staining fees are capped up to a maximum of J$25,000.
Major physical structural damage may be billed up to the maximum cost of the Driver's insurance deductible framework.

5. Intellectual Property License

Subject to your full compliance with these Terms, Linyr360 grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to download and use the Linyr360 Application on your personal mobile device solely for the purpose of utilizing our platform marketplace services. You may not decompile, reverse-engineer, modify, distribute, or exploit any code, trademarks, or copyrights owned by Linyr360.

6. Limitation of Liability and Disclaimers

6.1 "As-Is" Service Delivery

The Linyr360 platform is provided on an "as-is" and "as-available" basis. Linyr360 disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no guarantee regarding the reliability, timeliness, quality, suitability, safety, or availability of the transport services requested through the app.

6.2 Liability Caps

In no event shall Linyr360 be liable to you for any indirect, incidental, special, exemplary, punitive, or consequential damages—including lost profits, lost data, personal injury, or property damage—connected with, or otherwise resulting from any use of the platform. Linyr360's total liability to you in connection with the services for all damages, losses, and causes of action shall not exceed the total fare paid by you for the specific trip giving rise to the claim.

7. Indemnification

You agree to indemnify, defend, and hold harmless Linyr360, its directors, officers, employees, and corporate stakeholders from and against any and all claims, demands, losses, liabilities, and legal expenses (including attorney fees) arising out of or in connection with: (i) your use of the Platform; (ii) your breach or violation of any of these Terms; or (iii) your violation of the rights of any third party, including independent Drivers.

8. Term and Termination

These Terms are effective until terminated by either you or Linyr360. You may terminate these Terms at any time by permanently deleting your user profile and removing the App from your mobile device. Linyr360 reserves the right to immediately suspend, restrict, or permanently deactivate your account, without prior notice, if we have reasonable grounds to believe you have violated these Terms, committed fraudulent activities, or threatened platform safety.

9. Modifications to the Terms

Linyr360 reserves the absolute right to modify, amend, or update these Terms at any time. When updates occur, we will change the "Last Updated" date at the top of this document. Material modifications will be communicated through an explicit in-app notification dashboard or via your registered email address. Continued use of the Platform following the posting of modifications indicates your formal acceptance of the revised Terms.

By ticking the box labeled "I Agree to the Terms and Conditions" during your Linyr360 account registration, you acknowledge that you have thoroughly read, understood, and consented to be bound by these legal rules, including the automated payment processing authorizations and the 50% fare cancellation frameworks.